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Frequently Asked Questions

• How do you protect the integrity, safety, and quality of your products?

  We appreciate your conscientiousness and concern for the quality of products that you consume and source for yourself.
  
  The quality of our products is ensured through our long-standing and trusted vendor relationships alongside thorough laboratory testing. Laboratory tests are the primary source for real documentation on heavy metals, microbes, bacteria, residue, and more... This also provides production dates and other relevant details on freshness, quality, and safety.
  
  Additionally to acquiring lab tests for all products and having trusted vendors, audits from third-party quality/safety organizations such as Organic (USDA, COR) ensure that the information is true, accurate, and double audited.
  
  Through our relationships, documentation, third-party audits, laboratory tests, training, and our 10+ years of consideration, learning, and experience we can ensure our products have been thoroughly audited and screened for quality and safety.

• How shall I store my products?

  STAND UP POUCHES (SUP): When choosing our packaging, we prioritize food safety, durability, and sustainability. When the heat seal is cut away, they have a re-closable zipper. They are washable and make great bags for reuse. Our staff re-uses them all the time, for extra protection (silver/kraft), items that need thicker wall packing, or for usability as they can stand up on their own. You will commonly see herbs, spices, and powders in SUP ZIPLOCK BAGS: Commonly used for our 5lb size of GRAINS, BEANS, SEEDS, and NUTS These bags can be used for long-term storage but we always recommend transferring products into glass jars or metal containers with an airtight seal to be sure to keep any critters out! Our zips are made from clear 4mil polyurethane - BPA-free, reclosable, and recyclable in some provinces or territories (check your local recycling guidelines for recycling soft plastics). We like to reuse our used bags for as long as possible. They are washable and are perfect in the fridge as produce bags and make great freezer bags :) CASE SIZES/WHOLESALE: Typically, anything that is over the size of 5-11lb, you will begin to see them arriving in bulk packaging which consists of Kraft Multi-Walled Bags, or Cardboard boxes with plastic liners. This is common bulk industry packaging. In bags, you often see dried beans, grains, and flours, as well as sugar etc.. In boxes, you will see dried fruits, and nuts, as well as some herbs and spices.

• Do I need to set up an account to place an order?

  You can checkout as a guest on our site! But by creating a simple login, you will be able to access your order history and expedite the online checkout using your pre-populated billing and shipping info. Be careful to enter your shipping address correctly so as to avoid delays.

• Where are you located?

  We are located in the the Lower Mainland of British Columbia, Canada - Surrey B.C.

• I contacted you via email, online chat - when should I expect a response?

  We aim to respond to all inquiries within 24 - 48 hours. We are closed on weekends and holidays. Don’t worry, we’ll get back to you for sure, and if you're worried, send us another note about your urgency and we'll do our best to accommodate.

• Do you have a COA (Certificate Of Analysis) or Spec Sheet available?

  We obtain COAs and/or spec sheets for our products through our suppliers. Since we currently do not conduct our own lab-retesting to re-verify the lab test information, we cannot offer any guarantees in regards to accuracy in this regard.
  
  For the highest level of assurance, it is always advisable to obtain your own independent lab tests, especially if you are reselling products that you are manufacturing.

About Our Products

• How do products come packaged?

  STAND UP POUCHES (SUP): When choosing our packaging, we prioritize food safety, durability, and sustainability. When the heat seal is cut away, they have a re-closable zipper. They are washable and make great bags for reuse. Our staff re-uses them all the time, for extra protection (silver/kraft), items that need thicker wall packing, or for usability as they can stand up on their own. You will commonly see herbs, spices, and powders in SUP ZIPLOCK BAGS: Commonly used for our 5lb size of GRAINS, BEANS, SEEDS, and NUTS These bags can be used for long-term storage but we always recommend transferring products into glass jars or metal containers with an airtight seal to be sure to keep any critters out! Our zips are made from clear 4mil polyurethane - BPA-free, reclosable, and recyclable in some provinces or territories (check your local recycling guidelines for recycling soft plastics). We like to reuse our used bags for as long as possible. They are washable and are perfect in the fridge as produce bags and make great freezer bags :) CASE SIZES/WHOLESALE: Typically, anything that is over the size of 5-11lb, you will begin to see them arriving in bulk packaging which consists of Kraft Multi-Walled Bags, or Cardboard boxes with plastic liners. This is common bulk industry packaging. In bags, you often see dried beans, grains, and flours, as well as sugar etc.. In boxes, you will see dried fruits, and nuts, as well as some herbs and spices.

• How do you protect the integrity, safety, and quality of your products?

  We appreciate your conscientiousness and concern for the quality of products that you consume and source for yourself.
  
  The quality of our products is ensured through our long-standing and trusted vendor relationships alongside thorough laboratory testing. Laboratory tests are the primary source for real documentation on heavy metals, microbes, bacteria, residue, and more... This also provides production dates and other relevant details on freshness, quality, and safety.
  
  Additionally to acquiring lab tests for all products and having trusted vendors, audits from third-party quality/safety organizations such as Organic (USDA, COR) ensure that the information is true, accurate, and double audited.
  
  Through our relationships, documentation, third-party audits, laboratory tests, training, and our 10+ years of consideration, learning, and experience we can ensure our products have been thoroughly audited and screened for quality and safety.

• Some thoughts on Domestic and International Sourcing

  Why do we not prioritize domestically grown ingredients more? We support domestic/local farming and are grateful to work with farmers in both the United States and Canada for Grains, Beans, Dried Fruits, Nuts etc... things that grow wonderfully here in North America! We also think it is important to recognize that our economy is one that is global ~ One where we rely on each other to supply and provide food, materials, and resources that make up our daily lives.
  
  By choosing to ignore that our economy relies on globalization, we miss an opportunity to acknowledge that supporting agriculture overseas is very important and valuable. In some countries, agriculture is one of the only economies allowing families to make their own money and to not work in industries/factories. We must consider the impact of supporting agriculture in other countries where they rely on farming. Supporting farmers around the world and enjoying chai tea, coffee, and chocolate with understanding instead of guilt and denial.
  
  Importing and organics? We believe deeply that Organic Matters ;) We especially believe in the importance of supporting organics when imported from overseas. Not only does it ensure another third-party accredited audit has been conducted at the farm/facility - more importantly, it protects farmworkers, who rely on farming as their sole opportunity for income/industry. Here in the United States and Canada, we have strong regulation/worker safety standards, even with conventional agriculture - with laws requiring adequate PPE, and chemical standards. In many countries, there are little-to-no safety standards/chemical regulations for farm workers.
  
  By supporting CERTIFIED ORGANIC, the element of toxicity and danger for the farmworker from inadequate PPE and poor chemicals is completely avoided. Additionally (as it does anywhere in the world) - it keeps soils safer, healthier, and more sustainable! We must acknowledge our inter-connectedness and reliance on each other when choosing food ~ and choose to be thoughtful about supporting global organic agriculture. We are thankful for beautiful True Cinnamon from Sri-Lanka. Amazing Spirulina from the remote islands of China. Cacao from Peru and Ecuador ~ and so on ~

• Why do we continue to offer products sourced from China?

  Why do we continue to offer products sourced from China? In short - it's because we trust our vendors in China. Through relationships, documentation, third-party audits, laboratory tests, and our 10+ years of consideration, learning, and experience - we feel grounded in our decision to continue to support our Chinese growers. China is one of the most transparent and professional countries to source ingredients from.
  
  Here we share some of our considerations when making this decision:
  
  At trade expos, we have met and discussed these issues with Chinese suppliers, many of which are small 'father daughter' or 'husband-wife operations. They express contempt and frustration for the bad reputation that China has gained from misunderstanding/sweeping generalizations about China - how their own farms and trade practices differ so greatly from the negative lens of Chinese Agriculture that many of us hold in North America ~
  
  We must remember a few things when deciding to avoid China as a source for ingredients:
  
  When compared the other countries such as India, it becomes clear that China is much more transparent and proactive in ensuring their product integrity ~ with such stigma against them, they work extra hard to be audited by multiple third party bodies, laboratories, and agencies (costing a lot in administrative time, up-keep/documentation, as well as certification fees) China is a massive body of land, with large portions of pristine agricultural land ~ Sweeping generalizations that "China is polluted" is simplifying and glossing over the fact that, yes, *some* areas of China (or, in fact, all countries) are polluted - but we must understand that beautiful chinese land and soil still exists - and grows many of the foods we rely on, know and love ~

• What are the expiration dates for your products?

  All our products are sourced as fresh as possible (usually from the latest harvest) and we have a rapid product turnover rate assuring optimal quality. We keep temperature sensitive products (such as hemp oil, miso, bee pollen, pine nuts, etc) refrigerated until they are shipped.
  
  When stored correctly (cool, dry, dark, and airtight), most whole foods (ie grain kernel, whole legume, whole dried fruit, etc) have at least a minimum shelf life of 2-3 years from purchasing date. Processed products (ground, flaked, cut, roasted etc) are a bit more subject to oxidation and will be fine for about 1-2 years from purchasing date under optimal storage conditions.

• Are all of your products Organic?

  All products on our website that contain the word 'ORGANIC' in the title are certified organic. In addition to our certified organic products, we also carry wild harvested herbs which do not categorize as 'certified organic', as well as products such as salts & clays that are not grown and therefore cannot be certified orgainc. We dont sell conventional products, and will always only carry organic ingredients when its possible. Its in our name afterall :))

• Are all of your products gluten-free?

  Even though we carry many gluten-free products, we are not a gluten-free facility. We do not test or rate the gluten content of any of our many products and therefore cannot guarantee that they are gluten-free. This being said, we have developed strict standard operating procedures in order to avoid cross-contamination during our packaging process and those who are just trying to avoid gluten in their diet should have no issue with our products. However, we recommend that if you are extremely sensitive to gluten, you only purchase products from a certified facility.