Terms and Conditions

Om Foods Inc., with registered office in Surrey, British Columbia, Canada, for the sale of goods via the online store located at https://omfoods.com.

1. General

1.1. These Terms and Conditions govern the relationship between Om Foods Inc. ("we," "us," or "the Seller") and you ("the Buyer") when you purchase goods through our online store at https://omfoods.com ("the Website").

1.2. These Terms and Conditions apply to individual consumers only. They do not apply to businesses, legal entities, or individuals purchasing goods for commercial purposes.

1.3. If any terms in your Purchase Contract differ from these Terms and Conditions, the Purchase Contract takes precedence.

1.4. These Terms and Conditions form an integral part of every Purchase Contract. All contracts are concluded in English.

1.5. We may update these Terms and Conditions from time to time. Any changes will not affect rights and obligations that arose under previous versions.

2. Your Account

2.1. You may create an account on our Website to manage your orders. Alternatively, you may place orders as a guest without registering.

2.2. When registering or placing orders, you must provide accurate and truthful information. You are responsible for keeping your account details up to date.

2.3. Your account is protected by a username and password. You are responsible for maintaining the confidentiality of your login credentials.

2.4. You must not share account access with third parties.

2.5. We reserve the right to suspend or cancel your account if you violate these Terms and Conditions or applicable laws.

2.6. Please note that your account may occasionally be unavailable due to scheduled maintenance or technical updates.

3. Placing an Order

3.1. All products displayed on our Website are for informational purposes. We are not obligated to sell any particular item.

3.2. Product prices shown on the Website include VAT and all applicable charges. Prices remain valid while displayed on the Website. We reserve the right to negotiate individual pricing arrangements.

3.3. Shipping and packaging costs are displayed separately and apply only to deliveries within our specified service areas.

3.4. To place an order, complete the order form on our Website by:

3.4.1. Selecting your desired products and adding them to your cart;

3.4.2. Choosing a payment method and delivery option; and

3.4.3. Reviewing the total costs including delivery.

3.5. Before submitting your order, you will have the opportunity to review and correct any errors. Once you click "Send Order," we will send a confirmation email to the address you provided.

3.6. For certain orders, we may contact you for additional confirmation by email or phone.

3.7. The Purchase Contract is formed when we send you an order acceptance email.

3.8. By placing an order, you agree to conduct this transaction electronically. Any costs you incur for internet access or phone calls are your responsibility.

4. Prices and Payment

4.1. You may pay for your order using any payment method available on our Website at checkout.

4.2. The total amount due includes the product price plus any applicable packaging and delivery costs, unless otherwise stated.

4.3. We do not require deposits or advance payments, except as noted in section 4.6.

4.4. For cash on delivery orders, payment is due upon receipt of goods. For electronic payments, payment is due within 24 hours of order confirmation.

4.5. When paying electronically, please include your order number as the payment reference. Your payment is complete when the funds are credited to our account.

4.6. We may require full payment before shipping, particularly if you do not respond to our request for order confirmation.

4.7. Discounts cannot be combined with other offers.

4.8. We will issue an invoice after receiving your payment and send it to your registered email address.

5. Shipping and Delivery

5.1. If you request a special shipping method, you are responsible for any additional costs and risks associated with that method.

5.2. Delivery typically takes 2–14 days, depending on your location and carrier availability.

5.3. You must be available to receive your delivery at the address you provided.

5.4. If delivery fails due to your unavailability or incorrect address information, you will be responsible for any redelivery costs.

5.5. Upon receiving your package, please inspect it immediately. If the packaging is damaged or shows signs of tampering, notify the carrier right away. You are not obligated to accept a package that appears to have been opened.

5.6. Additional shipping terms may apply. Please see our Shipping and Payments page for details.

6. Defects and Returns

6.1. Your rights regarding defective goods are governed by applicable consumer protection laws.

6.2. We guarantee that all goods are free from defects at the time of delivery. Specifically, we warrant that at the time you receive your order:

6.2.1. The goods match the description provided on our Website and meet reasonable expectations based on their nature and any advertising;

6.2.2. The goods are fit for their intended purpose;

6.2.3. The goods are of the correct quantity, weight, or measure;

6.2.4. The goods comply with all applicable legal requirements; and

6.2.5. If you ordered based on a sample, the goods match the sample in quality and design.

6.3. These warranties do not apply to goods sold at a reduced price due to disclosed defects, normal wear and tear, or characteristics inherent to the product.

6.4. To make a claim, please contact us at our business address or registered office.

6.5. Our full complaints procedure is attached to these Terms and Conditions.

7. Additional Rights and Obligations

7.1. Ownership of the goods transfers to you upon full payment.

7.2. For complaints and enquiries, please contact us at info@omfoods.com. We will respond to your email address on file.

8. Privacy

8.1. Your personal data is protected in accordance with our Privacy Policy.

9. Communications and Cookies

9.1. By providing your email address, you agree to receive information about our products, services, and promotions.

9.2. Our Website uses cookies. If you prefer not to accept cookies, you may still complete purchases on our Website where technically possible.

10. Delivery Address

10.1. Goods will be delivered to the address saved in your account or specified at checkout.

11. Final Provisions

11.1. For international orders, this agreement is governed by Canadian law. This does not affect your statutory consumer rights.

11.2. If any provision of these Terms and Conditions is found to be invalid, the remaining provisions remain in full effect.

11.3. We retain an electronic copy of all Purchase Contracts.

11.4. Contact us: info@omfoods.com

Last updated: December 8, 2025